.issue-hero{padding-bottom:72px}.issue-hero h1{max-width:830px}.issue-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:14px;margin-top:38px}.issue-grid a{display:flex;min-height:148px;flex-direction:column;justify-content:space-between;padding:21px;border:1px solid var(--line);border-radius:13px;background:rgba(255,255,255,.9);transition:.2s box-shadow,.2s transform}.issue-grid a:hover{transform:translateY(-3px);box-shadow:0 14px 30px rgba(22,72,79,.12);border-color:#9fc6bd}.issue-grid b{font-size:17px;line-height:1.55}.issue-grid span{color:var(--muted);font-size:13px;line-height:1.55}.case-form textarea{resize:vertical}.conversation{display:grid;gap:18px}.conversation-message{padding:22px 24px;border:1px solid var(--line);background:#fff;border-radius:14px}.conversation-message small{display:block;font-weight:800;color:var(--teal);letter-spacing:1px}.conversation-message p{margin:6px 0 0}.conversation-message.question{border-color:#b8d7d1;background:#f7fbfa}.conversation-message.customer{background:#f7f7f5}.conversation-message.customer p+ p{border-top:1px solid var(--line);padding-top:10px}.conversation ol{margin:8px 0 0;padding-left:22px}.ops-list{border:1px solid var(--line);border-radius:13px;overflow:hidden}.ops-case{display:flex;justify-content:space-between;align-items:center;padding:18px 22px;border-bottom:1px solid var(--line)}.ops-case:last-child{border:0}.ops-case b,.ops-case span,.ops-case small{display:block}.ops-case span{color:var(--muted);font-size:13px}.ops-case .status{font-weight:800;color:var(--teal);text-align:right}.ops-detail{display:grid;grid-template-columns:1fr 1fr;gap:22px}.ops-detail article{border:1px solid var(--line);border-radius:13px;padding:26px}.ops-detail h2{margin-top:0}.ops-detail dl{margin:0}.ops-detail dt{margin-top:18px;font-size:13px;font-weight:800;color:var(--teal)}.ops-detail dd{margin:5px 0;color:#405360;white-space:pre-wrap}.ops-detail ul{margin:0;padding-left:20px}.demo-label{font-size:12px;color:#a86400;background:#fff3d6;border-radius:12px;padding:3px 8px;font-weight:normal}@media(max-width:850px){.issue-grid,.ops-detail{grid-template-columns:1fr}}